The term 'Sanctuary Beads' or 'us' or 'we' refers to the owners of the website whose company name is Sanctuary Beads Limited. The term 'you' refers to the user of our website.
All prices are in Pounds Sterling. As we're a UK registered company, this makes our taxes a whole lot easier. If you wish to convert Pounds into your local currency the following website will give you an indication of equivalent price: xe currency convertor
We only sell brand new products, not used items.
All products available for purchase are carried in stock and can be dispatched within 1 working day from date of payment. We will keep you informed of the progress of your order and email you to inform you of the dispatch of your order.
In the UK we use Royal Mail First Class Post, for exports we use standard Air Mail unless instructed otherwise. We send you an email when your order has been dispatched.
Find the item you want to buy, add it to your cart and pay for it. You will receive an order confirmation once your order has been accepted.
We use Paypal to process our transactions. They're reliable and you don't need an account in order to use them.
If you want to cancel your order, please notify us as soon as possible. It may be that your order has already been dispatched so we are unable to stop it.
Cancellation requests must be sent by email, quoting your order number, to email@example.com
Please see our returns policy. We will always accept returns of any item within 30 days from the date of purchase.If goods are faulty, do not send items back without our permission. Report faulty items by email to firstname.lastname@example.org and we will send you return instructions.
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
If at any stage in the ordering process you encounter a problem please contact us: